1. Introduction
Auxanova Business Services FZCO (“Auxanova”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy should be read together with Auxanova’s Data Protection Policy, which sets out the internal principles, governance structure, and controls governing the processing of personal data.
2. Definitions
- User / You: Any individual who accesses or uses Auxanova’s websites, services, or content.
- Personal Information: Any information that identifies or can reasonably identify an individual, including but not limited to name, job title, company name, department, industry, country, contact details, and online identifiers.
- Profile Information: Information voluntarily provided by users when registering for services, requesting content, or engaging with Auxanova.
- Third-Party Content: White papers, reports, documents, or materials owned and controlled by third-party content providers and made available through Auxanova’s platforms.
- Content Provider: A third party that owns and licenses Third-Party Content made available through Auxanova.
3. Information We Collect
3.1 Information You Provide
We may collect Profile Information when you: – Register on our websites or platforms – Request access to content or services – Subscribe to newsletters or marketing communications – Contact us or participate in surveys
Providing certain information may be required to access specific services. You may update, correct, or request deletion of your Profile Information at any time.
3.2 Information Collected Automatically
When you visit our websites, we may automatically collect information such as: – IP address – Browser type and device information – Pages visited and content accessed – Referral URLs and session data – Search terms and interaction data
This information is used to improve website performance, user experience, and service delivery.
4. Cookies and Tracking Technologies
Auxanova uses cookies, web beacons, pixels, and similar technologies to: – Recognise returning visitors – Remember user preferences – Analyse site usage and performance – Deliver relevant content and marketing communications
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Some third-party partners may place cookies on your device. Auxanova does not control these cookies, and their use is governed by the respective third-party privacy policies.
For more information on managing cookies, visit www.allaboutcookies.org.
5. Use of Personal Information
We use personal information to: – Provide access to requested content and services – Manage user accounts and preferences – Communicate service-related and administrative messages – Send newsletters, marketing, and promotional communications (where permitted) – Conduct analytics, research, and service improvements – Comply with legal and regulatory obligations
Where required by law, marketing communications are sent based on user consent, which may be withdrawn at any time.
6. Legal Basis for Processing
Auxanova processes personal information in accordance with the lawful bases defined in its Data Protection Policy, including: – Consent – Performance of a contract – Compliance with legal obligations – Protection of vital interests – Legitimate business interests
The applicable lawful basis for each processing activity is documented internally in Auxanova’s Register of Processing Activities.
7. Sharing and Disclosure of Information
We may share personal information with:
7.1 Content Providers
When you request Third-Party Content, your Profile Information may be shared with the relevant Content Provider. The Content Provider’s use of your information is governed by their own privacy policy, and they may contact you directly. Do not request Third-Party Content if you do not wish your information to be shared.
7.2 Service Providers
Third-party vendors who perform services on our behalf, including analytics, marketing, customer support, payment processing, and fraud prevention. These providers are contractually obligated to use personal information only for the purposes specified by Auxanova.
7.3 Business Partners
Where we collaborate with partners on joint offerings or services, personal information may be shared as necessary. Auxanova does not control the privacy practices of third-party partners.
7.4 Aggregated and Non-Personal Data
We may share anonymised or aggregated data that does not identify individuals for analytics, research, or business insights.
7.5 Legal Requirements
We may disclose personal information where required to comply with legal obligations or protect our rights, users, or services.
8. Marketing Communications and Opt-Out
Users may opt out of receiving marketing communications at any time by: – Clicking the unsubscribe link in emails – Contacting us at info@auxanova.com
Service-related or transactional communications may still be sent where necessary.
9. Data Security
Auxanova implements appropriate technical and organisational measures consistent with its Data Protection Policy to protect personal information, including: – Secure storage using up-to-date systems and software – Access controls based on the principle of least privilege – Encryption and secure transmission of sensitive data where applicable – Regular backups, monitoring, and disaster recovery arrangements
While reasonable measures are taken to safeguard personal data, no system can be guaranteed to be completely secure.
10. Data Retention
Personal information is retained in accordance with Auxanova’s data retention and archiving practices as defined in its Data Protection Policy. Data is retained only for as long as necessary to fulfil its intended purpose, comply with legal or contractual requirements, or meet legitimate business needs.
Retention practices are reviewed periodically to ensure ongoing compliance.
11. International Data Transfers
Personal information may be transferred to and processed in countries outside your country of residence. Where such transfers occur, Auxanova ensures appropriate safeguards are in place in accordance with applicable data protection laws.
12. Your Data Protection Rights
In line with Auxanova’s Data Protection Policy and applicable laws, individuals may have the right to: – Access their personal data – Request correction or updating of inaccurate information – Request erasure of personal data where applicable – Restrict or object to certain processing activities – Withdraw consent at any time where processing is based on consent – Lodge a complaint with a relevant supervisory authority
Requests to exercise these rights may be submitted to info@auxanova.com and will be handled in accordance with Auxanova’s internal data protection procedures.
13. Children’s Privacy
Auxanova’s services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.
14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, regulatory guidance, or Auxanova’s data processing practices. Any material updates will be communicated through appropriate channels. Continued use of Auxanova’s services constitutes acceptance of the revised policy.
This policy is reviewed alongside Auxanova’s Data Protection Policy to ensure consistency and alignment.
15. Contact Information
For questions or concerns regarding this Privacy Policy or data protection practices, please contact:
Auxanova Business Services FZCO
Email: info@auxanova.com